We all like to feel we are honest in our dealings with others and are often outraged when others behave in anything less than worthy manner.  But I wonder how honest we actually are?

I sat and watched Cat on a hot tin roof with my daughter the other day, if you are unfamiliar with the film it revolves around a day in the life of one family and what they refer to as mendacity.  The film was made in the fifties so this is rather an old fashioned term but basically translated into modern language as dishonesty or lies. read more…

Change seems all around us.  Obvious of course but sometimes the speed is alarming.  You can swing from just going along in your routine and then be into an almost recognisable life.

When the changes are unwelcome how can we manage them?  Look to a higher meaning and wonder what life is trying to teach us and look for the benefits of the situation?  Easier to do in hindsight I think.  read more…

Odd isn’t it that once you start to think about something it seems to pop up everywhere?  You know the sort of thing, you decide to buy a particular car and then see them everywhere.  Well, my latest one is everybody seems to be talking about being authentic.

Here at The Way Towers we have been banging on for quite a while about it.  We work hard to get our clients to embrace authenticity and back that up with some support when needed.

Why would you need support to be authentic?  read more…

A client recently moved to a newly refurbished hotel as General Manager and asked us to come and stay soon after he arrived to check it out from the guests’ point of view.

I found it so different to just staying at a hotel, one suddenly becomes hyper aware, noticing so many details. I looked at everything from a new perspective and really questioned how each experience could make a difference to each customer.

I came away with two main thoughts; you never know when someone is watching and how do we find the ‘new’ eyes to see how we provide our service for our customers? read more…