A client recently moved to a newly refurbished hotel as General Manager and asked us to come and stay soon after he arrived to check it out from the guests’ point of view.

I found it so different to just staying at a hotel, one suddenly becomes hyper aware, noticing so many details. I looked at everything from a new perspective and really questioned how each experience could make a difference to each customer.

I came away with two main thoughts; you never know when someone is watching and how do we find the ‘new’ eyes to see how we provide our service for our customers? read more…

One of my amazing clients, who now due to the wonderful nature of this job I can count as a friend also, is off for a tough interview today. The final part of a serious selection process for a very serious job. She is beyond good and yet with all her talents and achievements at the last moment she, like so many of us, could hear the small voice inside suggesting that this was all just too much and was she really up for this? read more…

The old joke about there being no i in team seems like a clever notion, one imagines that the speaker would have everyone offer their individuality up for the greater good of the team.  Hmm, quite a big demand for most of us.  A great idea would be to say; bring yourself, your authentic self, to the team and join in.  Be yourself and retain your identity but think how best you can benefit the team. read more…

A request form one of our favourite clients was that we include this wonderful excerpt from the book “A Return to Love” by Marianne Williamson.

It is an ethos we hold dear, hope it adds something to how you are seeing yourself – Go for it!

“Our deepest fear is not that we are inadequate.
Our deepest fear is that we are powerful beyond measure. read more…